Customer Reviews and Testimonials For The Taxi People

Testimonials 4.1/5 based on 109 reviews

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JOHN KENT

"My plans changed and I wanted to delay the pick up by 1 hour. I called the number you gave me 90 minutes before the due pick up time, spoke to your agent, but they could not change the time. I therefore had to book another taxi and paid again. The cost of this taxi was £19 compared to your charge of £27.50!"

SUSAN RANDALL

"Very good"

HUNTER HILLCOAT

"On time, good clean vehicle. "

DAVID STEED

"Your tracking service told me the vechile had arrived when it clearly had not. I was then unable to contact the driver and was left waiting for close to 10 minutes not knowing where my taxi was. I would likely use a different provider for a similar journey in the future."

SCOTT RUTHVEN

"Great service, friendly driver was a great help with the luggage and was very knowledgeable about the area. "

DEBBIE ARCHER

"Didn't have meet and great service, just drop off"

IAN SANSBURY

"Great!"

KERRY SWEENEY

"...."

DIANA CUNNINGHAM

"We booked taxi for 0900 hrs Taxi did not arrive. Called Taxi firm at 0910hrs, to be informed that we had not booked. We had confirmation of our booking. Eventually a vehicle arrived. At 0915, lucky we called the firm. Poor communication between bookings office and operations."

DAVID WHITE

"The journey to LHR was excellent in all respects. The return journey from LHR T3 was however spoilt by a lack of clarity about pickup location it took 3 telephone calls to establish pickup location, which were difficult for me to understand because of the driver's heavy accent; by which time the pickup was late. Better clarity in advance and better communication at the time of pickup is required."

MICHAEL PEARSE

" No "

GARETH JONES

"Driver arrived promptly."

ANDREW MORRISON

"OK but spoke on the telephone the whole journey (hands free cable)"

JOHN SUMMERBELL

"Would definitely use again thanks"

OLIVER HARRISON

"Very good service"

IAN RONCHETTI

"On time and a good trip"

MARIE CLAIRE BAL

"The service provided was awful. My taxi was 35 minutes late, not ideal when you have a flight to catch and when you're charged 50£. This was not the driver's fault but there has been a problem with the booking (this is what I've been told on the phone). I've written an email to make a formal complaint and to be refunded, but nobody got back to me. This is far from being a good service, I will never use your company again. I hope to hear from you. Regards"

KATIA GROBECKER

"Good service."

RICHARD BURTON

"Excellent overall experience, would recommend"

KEITH PUDDEPHATT

"Taxi arrived a full 10 minutes ahead of the booked time. An excellent service alround"

ETHAN CHRIMES

"Friendly driver, got us there on time, overall a good experience."

PHILIP HEDGES

"Driver arrived early and phoned before collection as requested."

MARK GOLDSBOROUGH

"Booked taxi to airport via Taxicode, but it did not turn up at confirmed time. After 15 minutes, I called the taxi firm number provided, but they had no record of a Taxicode booking under my name. I called Taxicode, who then called the taxi company themselves. A taxi did then arrive, but was now over 30 minutes late and with a clearly disgruntled driver who had been rushed out. Matter was resolved relatively efficiency, but I should not have received a confirmation email if the booking had been properly confirmed. Not clear who was at fault. Thankfully we had left plenty of time to get to the airport - we could have easily missed our flight otherwise. Not a great start to our holiday!"

STEPHEN SAYERS

"Turned up and an hour after given time (allotted time given was already with 30 minute contingency from landing time) When I used tracker I notice a 20-25minute wait at services before getting to us , despite being told they were near the airport they were still at least 20 miles away Travelling with kids too who were extremely tired Then had to locate in car park And then asked to pay additional £4 parking Not impressed and made a really beautiful holiday end on a low"

PETER MASKELL

"Easy to book. Great VfM. The pick up site can be difficult but the driver found his way there readily. Overall an excellent service. Thank you, we'll use you again. "

MARTIN ABEL

"Failed to turn up despite receiving a confirmation e mail. The number given on the confirmation e mail went to a taxi firm in Aylesbury who denied all knowledge of the booking. When I tried the Taxicode number the office was shut. Had to use a local firm who proved to charge half the price I had already paid. DISCARCEFUL RIP OFF. REPORTED TO TRADING STANDARDS OFFICE. BET THIS NEVER GETS POSTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

JONATHAN STYLES

"Despite paying to be met in the terminal, the driver wanted to hover outside so as not to oh the parking and it took 1 hour to find him. His driving was illegal and went round roundabouts the wrong way - would never ever use service again and will tell everyone I know to avoid also"

ISOBEL DORLING

"Woùld prfer to be asked whether hwe want the radio on and which station. 2 hours is a long time to have to listen to pop music for 70+ year olds!!"

STEVE WINCHCOMBE

"On time good service"

BONITA TAPP

"Took unnecessary long route to airport. Pick up from airport was late so not a 'meet and great' service and so I needed to find the driver in carpark and then the driver wanted me to pay for the parking. "

LYNNE HEATON

"Smooth process, but a longer journey back because here was a road closed tha tmy driver did not know about. So had to take a detour. Also when booking, the form did not demand a return flight number, just outgoing, so there was a bit of confusion. Wasn’t a problem but could have been smoother. "

STEVEN JAMES

"None"

LYN WARREN

"Good journey, no problems."

JENNY MORRIS

"Pick up was great - on time - collection was a bit of a mess as we couldn't find taxi and driver kept saying he was in the place that he dropped us off - he didn't drop us off so wasn't in same place! Took us about 15 mins to find him"

DEMPSTER HAMILTON

"Easy beyond belief "

JAMES SEXTON

"On time, clean car, polite and a good driver - couldn't ask for more. Thank you. "

MARTIN DANAHER

"Very good driver and took us home swiftly and safely."

NEAL EVANS

"Very efficient"

STEFAN BAKKER

"Very good. SMS text service worked very well. I will it in the future and recommended to other people."

GEORGE BAILEY

"Very good. Thank you."

CLARE RICHE

"Pleased with service - would use again"

TIM BOWERS

"Punctual and reliable, exactly as it should be."

JEAN RICHARDSON

"Driver nearly drove into stationary traffic and braked hard with no apology. On return journey he almost pulled out in front of oncoming car on roundabout and again had to brake hard. "

RICHARD BARNES

"Driver didn't turn up so had to make alternative plans to get home. "

NATALIA BEST

"Driver didn't turn up on time so had to use a different taxi company as I was on a tight schedule "

DAVID BROOKE

"Good service, would use again"

JAY PADAYACHY

"o"

PETER SEARLES

"Great service, the text updates work really well. Will use again."

JEAN RICHARDSON

"Driver arrived early and rang me to give directions of where he was parked (outside the O2). Found him easily and got home with ease."

DAVID BROOKE

"No confirmation of payment, site stated temporarily down, but refresh then confirmation of booking. Now have to call to check booking tomorrow, hardly seamless system."

LESLEY ELLIS

"Courteous, efficient, trouble free. Thank you."

JEANETTE EWEN

"On time."

NICK

"Excellent service"

SARAH

"For some reason precisely the same journey has increased in price by more than DOUBLE since I booked with them this time last year! Thanks but no thanks!"

MATTHEW WOOD

"Driver was decently prompt and friendly. Company helpfully fulfilled my request to have the return taxi arrive early also which was a big help. "

MATTHEW WOOD

"Was not aware booking taxis was this stress free, good prices as well, would use again."

JOHN OAKLEY

"Pick-up from home went like clockwork with great SMS communication from the driver. Arrangements for meeting at Stansted worked well. Great value for money and I will definitely be using the service again."

DEMELZA PARKER

"First time on this website, I've found it easy to navigate and it provides quick cheap quotes. Very impressed so far."

DEBBIE BAYNTUN-LEES

"Easy booking, great price!"

JUDY STURLEY

JACKIE WILLIAMS

"However, the car wasn't particularly clean and the driver picked me up at departures which is not allowed by Heathrow airport. It was quite a hassle trying to find the car and took several phone calls as I couldn't understand where I was being asked to go to find the car. "

DAVID ANDREWS

"Your drivers were excellent. Co-ordination of pick up at airport was difficult. Phone contact with your office of our arrival at Luton Airport was not passed on to your driver and wasted a lot of time for him and frustration for ourselves. "

P C

"Even though the place I was going to was a suggested place on the website. The driver tried to take me somewhere completely different. If you offer a place up, your drivers should know where they're going. Especially when the venue recommends your service. "

ALEX

"Pleased with the service."

CHRISTINE BARDSLEY

"The outward journey was absolutely fine, but the cab for the return journey was 40 minutes late, as apparently the taxi originally scheduled to collect me failed to materialise and a replacement had to be found at short notice."

JAMES

"After control had to be rang 3 times because she got the wrong time for my taxi. I was then charged £13 for a taxi that went 1 mile. Shocking service and unbelievable prices. Wouldn't recommend to anyone. Please stay away from these thieves!!!"

DARRELL MINARDS

"Would use again"

KEVIN MAHON

"Cant fault the system! text message to say taxi on the way and a further text stating waiting outside. Took all the stress out of getting home . A colleague also used the service and both taxis arrived together at the set time . We will definately use this service again, excellent price as well!"

JEAN RICHARDSON

"I received text to say driver was on way, then that he had arrived - although he hadn't. When I rang the controller he said that the driver must have pressed the button in error! "

CAROL TINDLEY

"Arrived over an hour and and half late and only after countless calls to chase. Worst service ever, totally unreliable, the second and last time we will ever use Falcon Taxi. I believe prepay means they will just ignore or delay service as they already have money. "

PAUL QUINTON

"No complaints. Will use again. "

CATHERINE POWELL

"very easy to use web site and competitive price"

MATT CARTER

"Very happy. Will use again. Thank you "

MEGAN

"The taxi unfortunately arrived 45mins late (due to road works), whilst I understand this it would have been nice to be rung and told, instead I had to ring twice to see where it was. Driver however, was very friendly"

KIM FROST

"outward journey was fine Return journey did not go well - pick up from Heathrow terminal 2. Taxi was not on time and driver no where to be seen. eventuallytwo confused mobile phone conversations - taxi waiting -in an unofficial place as there is no pick up slot on the road . how was I to know where he was? Communciations issues with the driver whose english was poor. not an ideal end to a long haul flight. Other drivers were waiting in the arrivals area.shall not be using again"

ROBIN HUNT

"Excellent service on time for pick ups, drivers were helpful and friendly will use this taxi service again."

JAMIE STANLEY

"Driver was early. Received a text to inform me car was on the way and the type of car to look for. Very good service!"

PATRICIA DELLEY

"THANK YOU TO BOTH DRIVERS. "

ALEX MAGOT

"Good service overall. Friendly driver."

OLIVER FRANKLIN

"Sadly on pre-booked return journey from Heathrow the driver was very rude to us, demanding us to pay for his car-parking. Not the service we expected after having previously used this company. This driver should be polite to his customers, as his rudeness made for an enjoyable experience."

STEPHANIE BOOTH

"The outbound journey was interesting to say the least! The driver arrived 20 minutes early but his vehicle was dirty and did not smell nice. After setting off, he then asked us directions to a petrol station and we had to fill up before going any further. His driving felt unsafe at times but we did get to our destination in one piece. Not a pleasant experience. However, on the flip side, the return journey home was in a lovely clean car with no issues whatsoever. Great updates by text."

OLIVER FRANKLIN

"Good journey, good driver. Was 5 minutes late to pick up, but the office phoned ahead to inform us of this."

HELEN MOORE

"We waited for 1.5 hrs to be picked up from Gatwick. Informed M25 busy but driver was only given 1hr to come from Bucks for a 5pm pick up! I had to keep calling for updates. My husband died 3 months ago, he was a chauffer, in 25 yrs he was never late. He wld be at the airport 30 mins in advance, waiting, monitoring arrivals etc. there was no apology and no reduction not good enough. I am a single woman with her daughter. Any other business you would be offerred a refund or reduction!! "

JOHN KANE

"Other than not getting the first verification code it was very simple, quick and a good price. First time I've used the service so I hope it all works OK. I've also downloaded the app."

JAMES BROOKS

" Perfectly on time."

CHRISTINE BARDSLEY

"Quick and easy to book and a very good price."

ALEX MAGOT

"The service was very good last so we came back."

ANNA MUNT

"Good service, good price."

CAROL TINDLEY

"Taxi over an hour late, arrived at wrong terminal, driver gave no apology just blamed control for sending him to wrong terminal. When spoke with control they promised 10% discount but no money given back by driver - still waiting for refund."

CHRISTINE BARDSLEY

"Good price, very quick and easy to book"

CHRISTINE BARDSLEY

"Fair price, very efficient service"

MATTHEW WEST

"I booked online and was very pleasantly surprised when i got the sms to say the driver was just arriving in my town and 2 mins later dead ontime he arrived at my Door."

CHRISTINE BARDSLEY

"On time and great price."

CHRISTINE BARDSLEY

"Grea price and service."

IAIN PHILIPPS

"Everything perfect; thanks!"

CHRISTINE BARDSLEY

"Great price and easy booking online."

GRANT WARKCUP

"Excellent service. Many thanks!!"

PHILIP HARRISON

"The MPV vehicles (had 3 over the weekend on 4 journeys) used need interior refurbishment. Internal lights did not work; heating and ventilation not good and windows in rear could not be lowered. Basically a bit tatty inside. Clean but... Vehicles also need airing as smell was present from either previous passengers; food and general personal hygiene."

JAMIE

"Good service, taxis are always on time and the prices competitive."

PHILIP HARRISON

"Simples"

CHRISTINE BARDSLEY

"Excellent."

GABRIEL

"Horrible service. 30 min late, made us wait under the rain (Service booked 1w before) and overcharged us £5!!!! Not recommendable"

ALEXANDRA KIRBY

"So easy!"

SONIA SWEENEY

"Excellent service, only point to make is that the driver made me pay the drop off charge at the airport......lucky I had two pounds! Although the return driver paid the two pounds.......not sure of the policy but it needs highlighting when booking."

CHRISTINE BARDSLEY

"Excellent"

PEG HULSE

"Overall fine. The driver didn't speak to us at all and we didn't receive the text to say he was at the airport until we'd been waiting outside for about 10 mins. He also seemed to go a rather long way round."

MIKE SHUN

"Very convenient and comprehensive booking service. Not clear whether money taken for booking or card details held in the event of no show without proper cancellation "

SUE BOWERS

"All great so far - providing the car turns up on time I'll be delighted :)!"

YVONNE YEO

"had to wait over 30mins for our taxi even though we had phoned office from baggage area, driver very polite and helpful, overall good value for money."

DAVID BROOKE

"No confirmation of payment, site stated temporarily down, but refresh then confirmation of booking. Now have to call to check booking tomorrow, hardly seamless system."

MATTHEW WOOD

"Was not aware booking taxis was this stress free, good prices as well, would use again."

DEMELZA PARKER

"First time on this website, I've found it easy to navigate and it provides quick cheap quotes. Very impressed so far."

DEBBIE BAYNTUN-LEES

"Easy booking, great price!"

CATHERINE POWELL

"very easy to use web site and competitive price"

JOHN KANE

"Other than not getting the first verification code it was very simple, quick and a good price. First time I've used the service so I hope it all works OK. I've also downloaded the app."

CHRISTINE BARDSLEY

"Quick and easy to book and a very good price."

ALEX MAGOT

"The service was very good last so we came back."

CHRISTINE BARDSLEY

"Good price, very quick and easy to book"

CHRISTINE BARDSLEY

"Fair price, very efficient service"

CHRISTINE BARDSLEY

"Great price and easy booking online."

JAMIE

"Good service, taxis are always on time and the prices competitive."

PHILIP HARRISON

"Simples"

CHRISTINE BARDSLEY

"Excellent."

ALEXANDRA KIRBY

"So easy!"

CHRISTINE BARDSLEY

"Excellent"

MIKE SHUN

"Very convenient and comprehensive booking service. Not clear whether money taken for booking or card details held in the event of no show without proper cancellation "

SUE BOWERS

"All great so far - providing the car turns up on time I'll be delighted :)!"

JOHN KENT

SUSAN RANDALL

"Very good"

HUNTER HILLCOAT

"On time, good clean vehicle. "

DAVID STEED

SCOTT RUTHVEN

"Great service, friendly driver was a great help with the luggage and was very knowledgeable about the area. "

DEBBIE ARCHER

"Didn't have meet and great service, just drop off"

IAN SANSBURY

"Great!"

KERRY SWEENEY

"...."

DIANA CUNNINGHAM

DAVID WHITE

MICHAEL PEARSE

" No "

GARETH JONES

"Driver arrived promptly."

ANDREW MORRISON

"OK but spoke on the telephone the whole journey (hands free cable)"

JOHN SUMMERBELL

"Would definitely use again thanks"

OLIVER HARRISON

"Very good service"

IAN RONCHETTI

"On time and a good trip"

MARIE CLAIRE BAL

KATIA GROBECKER

"Good service."

RICHARD BURTON

"Excellent overall experience, would recommend"

KEITH PUDDEPHATT

"Taxi arrived a full 10 minutes ahead of the booked time. An excellent service alround"

ETHAN CHRIMES

"Friendly driver, got us there on time, overall a good experience."

PHILIP HEDGES

"Driver arrived early and phoned before collection as requested."

MARK GOLDSBOROUGH

STEPHEN SAYERS

PETER MASKELL

"Easy to book. Great VfM. The pick up site can be difficult but the driver found his way there readily. Overall an excellent service. Thank you, we'll use you again. "

MARTIN ABEL

JONATHAN STYLES

ISOBEL DORLING

"Woùld prfer to be asked whether hwe want the radio on and which station. 2 hours is a long time to have to listen to pop music for 70+ year olds!!"

STEVE WINCHCOMBE

"On time good service"

BONITA TAPP

LYNNE HEATON

STEVEN JAMES

"None"

LYN WARREN

"Good journey, no problems."

JENNY MORRIS

DEMPSTER HAMILTON

"Easy beyond belief "

JAMES SEXTON

"On time, clean car, polite and a good driver - couldn't ask for more. Thank you. "

MARTIN DANAHER

"Very good driver and took us home swiftly and safely."

NEAL EVANS

"Very efficient"

STEFAN BAKKER

"Very good. SMS text service worked very well. I will it in the future and recommended to other people."

GEORGE BAILEY

"Very good. Thank you."

CLARE RICHE

"Pleased with service - would use again"

TIM BOWERS

"Punctual and reliable, exactly as it should be."

JEAN RICHARDSON

"Driver nearly drove into stationary traffic and braked hard with no apology. On return journey he almost pulled out in front of oncoming car on roundabout and again had to brake hard. "

RICHARD BARNES

"Driver didn't turn up so had to make alternative plans to get home. "

NATALIA BEST

"Driver didn't turn up on time so had to use a different taxi company as I was on a tight schedule "

DAVID BROOKE

"Good service, would use again"

JAY PADAYACHY

"o"

PETER SEARLES

"Great service, the text updates work really well. Will use again."

JEAN RICHARDSON

"Driver arrived early and rang me to give directions of where he was parked (outside the O2). Found him easily and got home with ease."

LESLEY ELLIS

"Courteous, efficient, trouble free. Thank you."

JEANETTE EWEN

"On time."

NICK

"Excellent service"

MATTHEW WOOD

"Driver was decently prompt and friendly. Company helpfully fulfilled my request to have the return taxi arrive early also which was a big help. "

JOHN OAKLEY

JUDY STURLEY

JACKIE WILLIAMS

DAVID ANDREWS

P C

ALEX

"Pleased with the service."

CHRISTINE BARDSLEY

DARRELL MINARDS

"Would use again"

KEVIN MAHON

JEAN RICHARDSON

"I received text to say driver was on way, then that he had arrived - although he hadn't. When I rang the controller he said that the driver must have pressed the button in error! "

CAROL TINDLEY

PAUL QUINTON

"No complaints. Will use again. "

MATT CARTER

"Very happy. Will use again. Thank you "

MEGAN

KIM FROST

ROBIN HUNT

"Excellent service on time for pick ups, drivers were helpful and friendly will use this taxi service again."

JAMIE STANLEY

"Driver was early. Received a text to inform me car was on the way and the type of car to look for. Very good service!"

PATRICIA DELLEY

"THANK YOU TO BOTH DRIVERS. "

ALEX MAGOT

"Good service overall. Friendly driver."

OLIVER FRANKLIN

STEPHANIE BOOTH

OLIVER FRANKLIN

"Good journey, good driver. Was 5 minutes late to pick up, but the office phoned ahead to inform us of this."

HELEN MOORE

JAMES BROOKS

" Perfectly on time."

ANNA MUNT

"Good service, good price."

CAROL TINDLEY

MATTHEW WEST

"I booked online and was very pleasantly surprised when i got the sms to say the driver was just arriving in my town and 2 mins later dead ontime he arrived at my Door."

CHRISTINE BARDSLEY

"On time and great price."

CHRISTINE BARDSLEY

"Grea price and service."

IAIN PHILIPPS

"Everything perfect; thanks!"

GRANT WARKCUP

"Excellent service. Many thanks!!"

PHILIP HARRISON

SONIA SWEENEY

PEG HULSE

YVONNE YEO

"had to wait over 30mins for our taxi even though we had phoned office from baggage area, driver very polite and helpful, overall good value for money."

SARAH

"For some reason precisely the same journey has increased in price by more than DOUBLE since I booked with them this time last year! Thanks but no thanks!"

JAMES

GABRIEL

"Horrible service. 30 min late, made us wait under the rain (Service booked 1w before) and overcharged us £5!!!! Not recommendable"

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Testimonials 4.1/5 based on 109 reviews