Testimonials 4/5 based on 146 reviews
JAMES HANSON
"Very friendly. Spot on timing"
17 May 2022
Verified Rider
MARILYN TOMKINS
"This cab was cancelled
"
04 May 2022
Verified Rider
ALEX WICKHAM
"Driver never turned up "
04 May 2022
Verified Rider
ELLIOT LONG
"."
12 Apr 2022
Verified Rider
ELLIOT LONG
"."
12 Apr 2022
Verified Rider
DEREK YOUNG
"I have already Emailed your company indicating my dissatisfaction with the manner in which you responded to my wife and I being left stranded at Terminal 5 Heathrow due to the fact that no check was made regarding the flight arrival time with the driver arriving too early for a delayed flight and returning back without us.
Apart from the fact that you haven't replied to my Email I have received advice and consider that you should refund 50% of the original cost of £207.50 because you didn't fulfil the contract plus the fact that I had to pay an additional fare of £55.00 to get home at Midnight. There is only one word and that is disgracefulful!"
06 Apr 2022
Verified Rider
CORRINNA TOOP
"Driver was actually 10 minutes early - luckily we were ready to go. Driver thought he was taking us to Stoke Mandeville for some reason even though booking says Station Approach Wendover. Not really a problem - got there ok in the end."
04 Apr 2022
Verified Rider
ALEC COX
"We ended up with a 12 seater mini bus but that was okay, better to have more space than less. Everything was fine, in hindsight the fare itself seemed very expensive."
23 Mar 2022
Verified Rider
MIHAI TIMOFTE
"All good"
07 Mar 2022
Verified Rider
MIHAI TIMOFTE
"All good"
07 Mar 2022
Verified Rider
JESS SHARMAN
"Great service "
10 Jan 2022
Verified Rider
VERONIKA PONISCJAKOVA
"All good"
05 Jan 2022
Verified Rider
MARILYN STORER
"I object to surveys that require a comment. It should be voluntary."
08 Dec 2021
Verified Rider
DEBBIE ROBERTS
"Very easy to book and driver turned up on time. Great service"
01 Dec 2021
Verified Rider
DEON VAN DER WESTHUIZEN
"Driver was early. The journey was as expected."
25 Nov 2021
Verified Rider
DAVID BALL
"Generally good - although the return journey where we paid cash was £3 cheaper!"
24 Nov 2021
Verified Rider
ANNAMARIA MIKO
"nice and quick journey, driver already at the station when arrived."
08 Nov 2021
Verified Rider
HUNTER HILLCOAT
"Driver communicated well and was professional. Car was clean. "
02 Nov 2021
Verified Rider
KATE WINMAN
"Great"
02 Nov 2021
Verified Rider
ED ANNING
"The pick up wasn't from the airport terminal, so the question is invalid. :)"
29 Oct 2021
Verified Rider
GERALDINE BALL
"Very efficient service very pleasant and friendly driver "
25 Oct 2021
Verified Rider
CRAIG GREEN
"The taxi taking more money then he should what left me and my wife short it was meant to be for our honeymoon
So was not really "
28 Sep 2021
Verified Rider
MAX REIDY
"I was late by 30 mins"
27 Sep 2021
Verified Rider
CARLTON SIDDLE
"No comment"
22 Sep 2021
Verified Rider
DEON VAN DER WESTHUIZEN
"The driver was on time and friendly."
20 Sep 2021
Verified Rider
THOMAS EDGLEY TRICKS
"Size taxi sent was insufficient, requesting a taxi for 8 guests, the taxi sent could only accommodate 7.
Instead of offering to do a second free run, the driver simply said “just cram in”. This is both unsafe and illegal.
Furthermore one of the seatbelts in the taxi was not fit for purpose.
Despite this, the taxi driver had the Audacity to charge £10 wait time, when the service provided was not as booked.
I will never use this firm again and wish for at least a partial refund fund as the services were not as ordered and was very very unsafe. "
15 Sep 2021
Verified Rider
MAX REIDY
"It was very good and wuick, driver was nice"
03 Sep 2021
Verified Rider
CHRISTIAN WILLIAMS
"20 minutes late and then doubled up myself and another person in the car because he didn't want to do two trips.
3 people in the same car that don't know each other I'm sure thats not Covid safe!!
I rang to find out where the taxi was and told the driver was 5 minutes away and it was 20 minutes late.
"
01 Sep 2021
Verified Rider
FIONA COLLINS
"Bit worried about the lack of use of the drivers left hand but otherwise ok."
10 Aug 2021
Verified Rider
ELAINE BATTSON
"The process worked well. Driver on time and friendly. Took a minute or two to find the drop off location but I was expecting that (it was a field!)"
14 Jul 2021
Verified Rider
SOPHIE JEFFORD
"The day before my journey, I booked a taxi online for 8.45am.
Not only did the driver not show up, but when I called the main office number they had no record of my booking despite the fact that I had already received a confirmation email with a booking reference and that the money had already been taken from my account! They even suggested that I needed to book and pay for the journey again, therefore charging me twice!
After 15 minutes of being transferred to various different people on the phone, they finally found my booking and got a taxi driver sent to me 10 minutes later.
Really terrible service and will not use again."
21 Jun 2021
Verified Rider
NATALIE BUNCE
"Didnt turn up"
08 Jun 2021
Verified Rider
VERONIKA PONISCJAKOVA
"All was very good"
15 Dec 2020
Verified Rider
CHRIS BLACK
"Given this was Christmas Day, it was a real bonus to be able to take a taxi home with such ease and comfort."
30 Nov 2020
Verified Rider
GARETH DUNSMORE
"Thx"
21 Sep 2020
Verified Rider
LEE CAMFIELD
"Terrible journey - hard acceleration and braking speeding through villages no consideration for the passengers at all - based on this first experience I struggle to see why one would ever be tempted to use the service again "
15 Sep 2020
Verified Rider
CHRIS GRUBB
"Driver was great, on time and delivered us exactly where we needed to be"
09 Aug 2020
Verified Rider
JOHN KENT
"My plans changed and I wanted to delay the pick up by 1 hour. I called the number you gave me 90 minutes before the due pick up time, spoke to your agent, but they could not change the time. I therefore had to book another taxi and paid again. The cost of this taxi was £19 compared to your charge of £27.50!"
11 Dec 2019
Verified Rider
SUSAN RANDALL
"Very good"
26 Nov 2019
Verified Rider
HUNTER HILLCOAT
"On time, good clean vehicle. "
26 Nov 2019
Verified Rider
DAVID STEED
"Your tracking service told me the vechile had arrived when it clearly had not. I was then unable to contact the driver and was left waiting for close to 10 minutes not knowing where my taxi was.
I would likely use a different provider for a similar journey in the future."
19 Nov 2019
Verified Rider
SCOTT RUTHVEN
"Great service, friendly driver was a great help with the luggage and was very knowledgeable about the area. "
18 Nov 2019
Verified Rider
DEBBIE ARCHER
"Didn't have meet and great service, just drop off"
06 Nov 2019
Verified Rider
IAN SANSBURY
"Great!"
20 Oct 2019
Verified Rider
KERRY SWEENEY
"...."
02 Oct 2019
Verified Rider
DIANA CUNNINGHAM
"We booked taxi for 0900 hrs Taxi did not arrive.
Called Taxi firm at 0910hrs, to be informed that we had not booked.
We had confirmation of our booking. Eventually a vehicle arrived.
At 0915, lucky we called the firm. Poor communication between bookings office and operations."
30 Sep 2019
Verified Rider
DAVID WHITE
"The journey to LHR was excellent in all respects.
The return journey from LHR T3 was however spoilt by a lack of clarity about pickup location it took 3 telephone calls to establish pickup location, which were difficult for me to understand because of the driver's heavy accent; by which time the pickup was late.
Better clarity in advance and better communication at the time of pickup is required."
20 Sep 2019
Verified Rider
MICHAEL PEARSE
"
No
"
20 Aug 2019
Verified Rider
GARETH JONES
"Driver arrived promptly."
14 Aug 2019
Verified Rider
ANDREW MORRISON
"OK but spoke on the telephone the whole journey (hands free cable)"
10 Aug 2019
Verified Rider
JOHN SUMMERBELL
"Would definitely use again thanks"
09 Jun 2019
Verified Rider
OLIVER HARRISON
"Very good service"
25 Apr 2019
Verified Rider
IAN RONCHETTI
"On time and a good trip"
19 Apr 2019
Verified Rider
MARIE CLAIRE BAL
"The service provided was awful. My taxi was 35 minutes late, not ideal when you have a flight to catch and when you're charged 50£. This was not the driver's fault but there has been a problem with the booking (this is what I've been told on the phone).
I've written an email to make a formal complaint and to be refunded, but nobody got back to me.
This is far from being a good service, I will never use your company again. I hope to hear from you.
Regards"
20 Mar 2019
Verified Rider
KATIA GROBECKER
"Good service."
27 Feb 2019
Verified Rider
RICHARD BURTON
"Excellent overall experience, would recommend"
31 Jan 2019
Verified Rider
KEITH PUDDEPHATT
"Taxi arrived a full 10 minutes ahead of the booked time. An excellent service alround"
02 Jan 2019
Verified Rider
ETHAN CHRIMES
"Friendly driver, got us there on time, overall a good experience."
28 Dec 2018
Verified Rider
PHILIP HEDGES
"Driver arrived early and phoned before collection as requested."
13 Dec 2018
Verified Rider
MARK GOLDSBOROUGH
"Booked taxi to airport via Taxicode, but it did not turn up at confirmed time.
After 15 minutes, I called the taxi firm number provided, but they had no record of a Taxicode booking under my name.
I called Taxicode, who then called the taxi company themselves. A taxi did then arrive, but was now over 30 minutes late and with a clearly disgruntled driver who had been rushed out.
Matter was resolved relatively efficiency, but I should not have received a confirmation email if the booking had been properly confirmed. Not clear who was at fault.
Thankfully we had left plenty of time to get to the airport - we could have easily missed our flight otherwise. Not a great start to our holiday!"
08 Oct 2018
Verified Rider
STEPHEN SAYERS
"Turned up and an hour after given time (allotted time given was already with 30 minute contingency from landing time)
When I used tracker I notice a 20-25minute wait at services before getting to us , despite being told they were near the airport they were still at least 20 miles away
Travelling with kids too who were extremely tired
Then had to locate in car park
And then asked to pay additional £4 parking
Not impressed and made a really beautiful holiday end on a low"
26 Aug 2018
Verified Rider
PETER MASKELL
"Easy to book. Great VfM. The pick up site can be difficult but the driver found his way there readily. Overall an excellent service. Thank you, we'll use you again. "
03 Jul 2018
Verified Rider
MARTIN ABEL
"Failed to turn up despite receiving a confirmation e mail. The number given on the confirmation e mail went to a taxi firm in Aylesbury who denied all knowledge of the booking. When I tried the Taxicode number the office was shut. Had to use a local firm who proved to charge half the price I had already paid. DISCARCEFUL RIP OFF.
REPORTED TO TRADING STANDARDS OFFICE.
BET THIS NEVER GETS POSTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
20 May 2018
Verified Rider
JONATHAN STYLES
"Despite paying to be met in the terminal, the driver wanted to hover outside so as not to oh the parking and it took 1 hour to find him. His driving was illegal and went round roundabouts the wrong way - would never ever use service again and will tell everyone I know to avoid also"
03 May 2018
Verified Rider
ISOBEL DORLING
"Woùld prfer to be asked whether hwe want the radio on and which station.
2 hours is a long time to have to listen to pop music for 70+ year olds!!"
01 May 2018
Verified Rider
STEVE WINCHCOMBE
"On time good service"
30 Apr 2018
Verified Rider
BONITA TAPP
"Took unnecessary long route to airport. Pick up from airport was late so not a 'meet and great' service and so I needed to find the driver in carpark and then the driver wanted me to pay for the parking. "
18 Apr 2018
Verified Rider
LYNNE HEATON
"Smooth process, but a longer journey back because here was a road closed tha tmy driver did not know about. So had to take a detour.
Also when booking, the form did not demand a return flight number, just outgoing, so there was a bit of confusion. Wasn’t a problem but could have been smoother. "
20 Mar 2018
Verified Rider
STEVEN JAMES
"None"
20 Nov 2017
Verified Rider
LYN WARREN
"Good journey, no problems."
30 Oct 2017
Verified Rider
JENNY MORRIS
"Pick up was great - on time - collection was a bit of a mess as we couldn't find taxi and driver kept saying he was in the place that he dropped us off - he didn't drop us off so wasn't in same place!
Took us about 15 mins to find him"
03 Sep 2017
Verified Rider
DEMPSTER HAMILTON
"Easy beyond belief "
11 Aug 2017
Verified Rider
JAMES SEXTON
"On time, clean car, polite and a good driver - couldn't ask for more.
Thank you. "
16 Jan 2017
Verified Rider
MARTIN DANAHER
"Very good driver and took us home swiftly and safely."
30 Dec 2016
Verified Rider
NEAL EVANS
"Very efficient"
03 Dec 2016
Verified Rider
STEFAN BAKKER
"Very good. SMS text service worked very well. I will it in the future and recommended to other people."
02 Nov 2016
Verified Rider
GEORGE BAILEY
"Very good. Thank you."
20 Aug 2016
Verified Rider
CLARE RICHE
"Pleased with service - would use again"
10 Aug 2016
Verified Rider
TIM BOWERS
"Punctual and reliable, exactly as it should be."
07 Aug 2016
Verified Rider
JEAN RICHARDSON
"Driver nearly drove into stationary traffic and braked hard with no apology. On return journey he almost pulled out in front of oncoming car on roundabout and again had to brake hard. "
23 Jun 2016
Verified Rider
RICHARD BARNES
"Driver didn't turn up so had to make alternative plans to get home. "
17 Jun 2016
Verified Rider
NATALIA BEST
"Driver didn't turn up on time so had to use a different taxi company as I was on a tight schedule "
20 Apr 2016
Verified Rider
DAVID BROOKE
"Good service, would use again"
12 Feb 2016
Verified Rider
JAY PADAYACHY
"o"
12 Feb 2016
Verified Rider
PETER SEARLES
"Great service, the text updates work really well. Will use again."
05 Feb 2016
Verified Rider
JEAN RICHARDSON
"Driver arrived early and rang me to give directions of where he was parked (outside the O2). Found him easily and got home with ease."
29 Jan 2016
Verified Rider
DAVID BROOKE
"No confirmation of payment, site stated temporarily down, but refresh then confirmation of booking. Now have to call to check booking tomorrow, hardly seamless system."
14 Jan 2016
Verified Customer
LESLEY ELLIS
"Courteous, efficient, trouble free. Thank you."
31 Dec 2015
Verified Rider
JEANETTE EWEN
"On time."
15 Dec 2015
Verified Rider
NICK
"Excellent service"
01 Dec 2015
Verified Rider
SARAH
"For some reason precisely the same journey has increased in price by more than DOUBLE since I booked with them this time last year! Thanks but no thanks!"
22 Nov 2015
General Feedback
MATTHEW WOOD
"Driver was decently prompt and friendly. Company helpfully fulfilled my request to have the return taxi arrive early also which was a big help. "
01 Nov 2015
Verified Rider
MATTHEW WOOD
"Was not aware booking taxis was this stress free, good prices as well, would use again."
30 Oct 2015
Verified Customer
JOHN OAKLEY
"Pick-up from home went like clockwork with great SMS communication from the driver. Arrangements for meeting at Stansted worked well. Great value for money and I will definitely be using the service again."
22 Sep 2015
Verified Rider
DEMELZA PARKER
"First time on this website, I've found it easy to navigate and it provides quick cheap quotes. Very impressed so far."
07 Jul 2015
Verified Customer
DEBBIE BAYNTUN-LEES
"Easy booking, great price!"
05 Jul 2015
Verified Customer
JUDY STURLEY
""
29 Jun 2015
Verified Rider
JACKIE WILLIAMS
"However, the car wasn't particularly clean and the driver picked me up at departures which is not allowed by Heathrow airport. It was quite a hassle trying to find the car and took several phone calls as I couldn't understand where I was being asked to go to find the car. "
04 Jun 2015
Verified Rider
DAVID ANDREWS
"Your drivers were excellent.
Co-ordination of pick up at airport was difficult.
Phone contact with your office of our arrival at Luton Airport was not passed on to your driver and wasted a lot of time for him and frustration for ourselves. "
05 May 2015
Verified Rider
P C
"Even though the place I was going to was a suggested place on the website. The driver tried to take me somewhere completely different.
If you offer a place up, your drivers should know where they're going. Especially when the venue recommends your service.
"
23 Apr 2015
Verified Rider
ALEX
"Pleased with the service."
09 Mar 2015
Verified Rider
CHRISTINE BARDSLEY
"The outward journey was absolutely fine, but the cab for the return journey was 40 minutes late, as apparently the taxi originally scheduled to collect me failed to materialise and a replacement had to be found at short notice."
20 Jan 2015
Verified Rider
JAMES
"After control had to be rang 3 times because she got the wrong time for my taxi. I was then charged £13 for a taxi that went 1 mile. Shocking service and unbelievable prices. Wouldn't recommend to anyone. Please stay away from these thieves!!!"
17 Jan 2015
General Feedback
DARRELL MINARDS
"Would use again"
16 Jan 2015
Verified Rider
KEVIN MAHON
"Cant fault the system! text message to say taxi on the way and a further text stating waiting outside. Took all the stress out of getting home . A colleague also used the service and both taxis arrived together at the set time . We will definately use this service again, excellent price as well!"
19 Dec 2014
Verified Rider
JEAN RICHARDSON
"I received text to say driver was on way, then that he had arrived - although he hadn't. When I rang the controller he said that the driver must have pressed the button in error! "
17 Dec 2014
Verified Rider
CAROL TINDLEY
"Arrived over an hour and and half late and only after countless calls to chase. Worst service ever, totally unreliable, the second and last time we will ever use Falcon Taxi. I believe prepay means they will just ignore or delay service as they already have money. "
15 Dec 2014
Verified Rider
PAUL QUINTON
"No complaints. Will use again. "
15 Dec 2014
Verified Rider
CATHERINE POWELL
"very easy to use web site and competitive price"
10 Dec 2014
Verified Customer
MATT CARTER
"Very happy. Will use again. Thank you "
30 Nov 2014
Verified Rider
MEGAN
"The taxi unfortunately arrived 45mins late (due to road works), whilst I understand this it would have been nice to be rung and told, instead I had to ring twice to see where it was. Driver however, was very friendly"
10 Nov 2014
Verified Rider
KIM FROST
"outward journey was fine Return journey did not go well - pick up from Heathrow terminal 2. Taxi was not on time and driver no where to be seen. eventuallytwo confused mobile phone conversations - taxi waiting -in an unofficial place as there is no pick up slot on the road . how was I to know where he was? Communciations issues with the driver whose english was poor. not an ideal end to a long haul flight. Other drivers were waiting in the arrivals area.shall not be using again"
29 Oct 2014
Verified Rider
ROBIN HUNT
"Excellent service on time for pick ups, drivers were helpful and friendly will use this taxi service again."
03 Oct 2014
Verified Rider
JAMIE STANLEY
"Driver was early. Received a text to inform me car was on the way and the type of car to look for. Very good service!"
22 Sep 2014
Verified Rider
PATRICIA DELLEY
"THANK YOU TO BOTH DRIVERS. "
05 Sep 2014
Verified Rider
ALEX MAGOT
"Good service overall. Friendly driver."
01 Sep 2014
Verified Rider
OLIVER FRANKLIN
"Sadly on pre-booked return journey from Heathrow the driver was very rude to us, demanding us to pay for his car-parking. Not the service we expected after having previously used this company. This driver should be polite to his customers, as his rudeness made for an enjoyable experience."
31 Aug 2014
Verified Rider
STEPHANIE BOOTH
"The outbound journey was interesting to say the least! The driver arrived 20 minutes early but his vehicle was dirty and did not smell nice. After setting off, he then asked us directions to a petrol station and we had to fill up before going any further. His driving felt unsafe at times but we did get to our destination in one piece. Not a pleasant experience. However, on the flip side, the return journey home was in a lovely clean car with no issues whatsoever. Great updates by text."
18 Aug 2014
Verified Rider
OLIVER FRANKLIN
"Good journey, good driver. Was 5 minutes late to pick up, but the office phoned ahead to inform us of this."
13 Aug 2014
Verified Rider
HELEN MOORE
"We waited for 1.5 hrs to be picked up from Gatwick. Informed M25 busy but driver was only given 1hr to come from Bucks for a 5pm pick up! I had to keep calling for updates. My husband died 3 months ago, he was a chauffer, in 25 yrs he was never late. He wld be at the airport 30 mins in advance, waiting, monitoring arrivals etc. there was no apology and no reduction not good enough. I am a single woman with her daughter. Any other business you would be offerred a refund or reduction!! "
10 Aug 2014
Verified Rider
JOHN KANE
"Other than not getting the first verification code it was very simple, quick and a good price. First time I've used the service so I hope it all works OK. I've also downloaded the app."
08 Aug 2014
Verified Customer
JAMES BROOKS
" Perfectly on time."
07 Aug 2014
Verified Rider
CHRISTINE BARDSLEY
"Quick and easy to book and a very good price."
08 Jul 2014
Verified Customer
ALEX MAGOT
"The service was very good last so we came back."
05 Jul 2014
Verified Customer
ANNA MUNT
"Good service, good price."
01 Jun 2014
Verified Rider
CAROL TINDLEY
"Taxi over an hour late, arrived at wrong terminal, driver gave no apology just blamed control for sending him to wrong terminal. When spoke with control they promised 10% discount but no money given back by driver - still waiting for refund."
30 May 2014
Verified Rider
CHRISTINE BARDSLEY
"Good price, very quick and easy to book"
16 May 2014
Verified Customer
CHRISTINE BARDSLEY
"Fair price, very efficient service"
16 May 2014
Verified Customer
MATTHEW WEST
"I booked online and was very pleasantly surprised when i got the sms to say the driver was just arriving in my town and 2 mins later dead ontime he arrived at my Door."
17 Mar 2014
Verified Rider
CHRISTINE BARDSLEY
"On time and great price."
10 Mar 2014
Verified Rider
CHRISTINE BARDSLEY
"Grea price and service."
03 Mar 2014
Verified Rider
IAIN PHILIPPS
"Everything perfect; thanks!"
02 Mar 2014
Verified Rider
CHRISTINE BARDSLEY
"Great price and easy booking online."
20 Feb 2014
Verified Customer
GRANT WARKCUP
"Excellent service. Many thanks!!"
22 Dec 2013
Verified Rider
PHILIP HARRISON
"The MPV vehicles (had 3 over the weekend on 4 journeys) used need interior refurbishment. Internal lights did not work; heating and ventilation not good and windows in rear could not be lowered. Basically a bit tatty inside. Clean but...
Vehicles also need airing as smell was present from either previous passengers; food and general personal hygiene."
18 Nov 2013
Verified Rider
JAMIE
"Good service, taxis are always on time and the prices competitive."
08 Nov 2013
Verified Customer
PHILIP HARRISON
"Simples"
30 Oct 2013
Verified Customer
CHRISTINE BARDSLEY
"Excellent."
10 Sep 2013
Verified Customer
GABRIEL
"Horrible service. 30 min late, made us wait under the rain (Service booked 1w before) and overcharged us £5!!!! Not recommendable"
15 Aug 2013
General Feedback
ALEXANDRA KIRBY
"So easy!"
12 Jul 2013
Verified Customer
SONIA SWEENEY
"Excellent service, only point to make is that the driver made me pay the drop off charge at the airport......lucky I had two pounds! Although the return driver paid the two pounds.......not sure of the policy but it needs highlighting when booking."
02 Jul 2013
Verified Rider
CHRISTINE BARDSLEY
"Excellent"
26 Jun 2013
Verified Customer
PEG HULSE
"Overall fine. The driver didn't speak to us at all and we didn't receive the text to say he was at the airport until we'd been waiting outside for about 10 mins. He also seemed to go a rather long way round."
05 Jun 2013
Verified Rider
MIKE SHUN
"Very convenient and comprehensive booking service. Not clear whether money taken for booking or card details held in the event of no show without proper cancellation "
31 May 2013
Verified Customer
SUE BOWERS
"All great so far - providing the car turns up on time I'll be delighted :)!"
10 Apr 2013
Verified Customer
YVONNE YEO
"had to wait over 30mins for our taxi even though we had phoned office from baggage area, driver very polite and helpful, overall good value for money."
04 Jan 2013
Verified Rider
DAVID BROOKE
"No confirmation of payment, site stated temporarily down, but refresh then confirmation of booking. Now have to call to check booking tomorrow, hardly seamless system."
14 Jan 2016
Verified Customer
MATTHEW WOOD
"Was not aware booking taxis was this stress free, good prices as well, would use again."
30 Oct 2015
Verified Customer
DEMELZA PARKER
"First time on this website, I've found it easy to navigate and it provides quick cheap quotes. Very impressed so far."
07 Jul 2015
Verified Customer
DEBBIE BAYNTUN-LEES
"Easy booking, great price!"
05 Jul 2015
Verified Customer
CATHERINE POWELL
"very easy to use web site and competitive price"
10 Dec 2014
Verified Customer
JOHN KANE
"Other than not getting the first verification code it was very simple, quick and a good price. First time I've used the service so I hope it all works OK. I've also downloaded the app."
08 Aug 2014
Verified Customer
CHRISTINE BARDSLEY
"Quick and easy to book and a very good price."
08 Jul 2014
Verified Customer
ALEX MAGOT
"The service was very good last so we came back."
05 Jul 2014
Verified Customer
CHRISTINE BARDSLEY
"Good price, very quick and easy to book"
16 May 2014
Verified Customer
CHRISTINE BARDSLEY
"Fair price, very efficient service"
16 May 2014
Verified Customer
CHRISTINE BARDSLEY
"Great price and easy booking online."
20 Feb 2014
Verified Customer
JAMIE
"Good service, taxis are always on time and the prices competitive."
08 Nov 2013
Verified Customer
PHILIP HARRISON
"Simples"
30 Oct 2013
Verified Customer
CHRISTINE BARDSLEY
"Excellent."
10 Sep 2013
Verified Customer
ALEXANDRA KIRBY
"So easy!"
12 Jul 2013
Verified Customer
CHRISTINE BARDSLEY
"Excellent"
26 Jun 2013
Verified Customer
MIKE SHUN
"Very convenient and comprehensive booking service. Not clear whether money taken for booking or card details held in the event of no show without proper cancellation "
31 May 2013
Verified Customer
SUE BOWERS
"All great so far - providing the car turns up on time I'll be delighted :)!"
10 Apr 2013
Verified Customer
JAMES HANSON
"Very friendly. Spot on timing"
17 May 2022
Verified Rider
MARILYN TOMKINS
"This cab was cancelled
"
04 May 2022
Verified Rider
ALEX WICKHAM
"Driver never turned up "
04 May 2022
Verified Rider
ELLIOT LONG
"."
12 Apr 2022
Verified Rider
ELLIOT LONG
"."
12 Apr 2022
Verified Rider
DEREK YOUNG
"I have already Emailed your company indicating my dissatisfaction with the manner in which you responded to my wife and I being left stranded at Terminal 5 Heathrow due to the fact that no check was made regarding the flight arrival time with the driver arriving too early for a delayed flight and returning back without us.
Apart from the fact that you haven't replied to my Email I have received advice and consider that you should refund 50% of the original cost of £207.50 because you didn't fulfil the contract plus the fact that I had to pay an additional fare of £55.00 to get home at Midnight. There is only one word and that is disgracefulful!"
06 Apr 2022
Verified Rider
CORRINNA TOOP
"Driver was actually 10 minutes early - luckily we were ready to go. Driver thought he was taking us to Stoke Mandeville for some reason even though booking says Station Approach Wendover. Not really a problem - got there ok in the end."
04 Apr 2022
Verified Rider
ALEC COX
"We ended up with a 12 seater mini bus but that was okay, better to have more space than less. Everything was fine, in hindsight the fare itself seemed very expensive."
23 Mar 2022
Verified Rider
MIHAI TIMOFTE
"All good"
07 Mar 2022
Verified Rider
MIHAI TIMOFTE
"All good"
07 Mar 2022
Verified Rider
JESS SHARMAN
"Great service "
10 Jan 2022
Verified Rider
VERONIKA PONISCJAKOVA
"All good"
05 Jan 2022
Verified Rider
MARILYN STORER
"I object to surveys that require a comment. It should be voluntary."
08 Dec 2021
Verified Rider
DEBBIE ROBERTS
"Very easy to book and driver turned up on time. Great service"
01 Dec 2021
Verified Rider
DEON VAN DER WESTHUIZEN
"Driver was early. The journey was as expected."
25 Nov 2021
Verified Rider
DAVID BALL
"Generally good - although the return journey where we paid cash was £3 cheaper!"
24 Nov 2021
Verified Rider
ANNAMARIA MIKO
"nice and quick journey, driver already at the station when arrived."
08 Nov 2021
Verified Rider
HUNTER HILLCOAT
"Driver communicated well and was professional. Car was clean. "
02 Nov 2021
Verified Rider
KATE WINMAN
"Great"
02 Nov 2021
Verified Rider
ED ANNING
"The pick up wasn't from the airport terminal, so the question is invalid. :)"
29 Oct 2021
Verified Rider
GERALDINE BALL
"Very efficient service very pleasant and friendly driver "
25 Oct 2021
Verified Rider
CRAIG GREEN
"The taxi taking more money then he should what left me and my wife short it was meant to be for our honeymoon
So was not really "
28 Sep 2021
Verified Rider
MAX REIDY
"I was late by 30 mins"
27 Sep 2021
Verified Rider
CARLTON SIDDLE
"No comment"
22 Sep 2021
Verified Rider
DEON VAN DER WESTHUIZEN
"The driver was on time and friendly."
20 Sep 2021
Verified Rider
THOMAS EDGLEY TRICKS
"Size taxi sent was insufficient, requesting a taxi for 8 guests, the taxi sent could only accommodate 7.
Instead of offering to do a second free run, the driver simply said “just cram in”. This is both unsafe and illegal.
Furthermore one of the seatbelts in the taxi was not fit for purpose.
Despite this, the taxi driver had the Audacity to charge £10 wait time, when the service provided was not as booked.
I will never use this firm again and wish for at least a partial refund fund as the services were not as ordered and was very very unsafe. "
15 Sep 2021
Verified Rider
MAX REIDY
"It was very good and wuick, driver was nice"
03 Sep 2021
Verified Rider
CHRISTIAN WILLIAMS
"20 minutes late and then doubled up myself and another person in the car because he didn't want to do two trips.
3 people in the same car that don't know each other I'm sure thats not Covid safe!!
I rang to find out where the taxi was and told the driver was 5 minutes away and it was 20 minutes late.
"
01 Sep 2021
Verified Rider
FIONA COLLINS
"Bit worried about the lack of use of the drivers left hand but otherwise ok."
10 Aug 2021
Verified Rider
ELAINE BATTSON
"The process worked well. Driver on time and friendly. Took a minute or two to find the drop off location but I was expecting that (it was a field!)"
14 Jul 2021
Verified Rider
SOPHIE JEFFORD
"The day before my journey, I booked a taxi online for 8.45am.
Not only did the driver not show up, but when I called the main office number they had no record of my booking despite the fact that I had already received a confirmation email with a booking reference and that the money had already been taken from my account! They even suggested that I needed to book and pay for the journey again, therefore charging me twice!
After 15 minutes of being transferred to various different people on the phone, they finally found my booking and got a taxi driver sent to me 10 minutes later.
Really terrible service and will not use again."
21 Jun 2021
Verified Rider
NATALIE BUNCE
"Didnt turn up"
08 Jun 2021
Verified Rider
VERONIKA PONISCJAKOVA
"All was very good"
15 Dec 2020
Verified Rider
CHRIS BLACK
"Given this was Christmas Day, it was a real bonus to be able to take a taxi home with such ease and comfort."
30 Nov 2020
Verified Rider
GARETH DUNSMORE
"Thx"
21 Sep 2020
Verified Rider
LEE CAMFIELD
"Terrible journey - hard acceleration and braking speeding through villages no consideration for the passengers at all - based on this first experience I struggle to see why one would ever be tempted to use the service again "
15 Sep 2020
Verified Rider
CHRIS GRUBB
"Driver was great, on time and delivered us exactly where we needed to be"
09 Aug 2020
Verified Rider
JOHN KENT
"My plans changed and I wanted to delay the pick up by 1 hour. I called the number you gave me 90 minutes before the due pick up time, spoke to your agent, but they could not change the time. I therefore had to book another taxi and paid again. The cost of this taxi was £19 compared to your charge of £27.50!"
11 Dec 2019
Verified Rider
SUSAN RANDALL
"Very good"
26 Nov 2019
Verified Rider
HUNTER HILLCOAT
"On time, good clean vehicle. "
26 Nov 2019
Verified Rider
DAVID STEED
"Your tracking service told me the vechile had arrived when it clearly had not. I was then unable to contact the driver and was left waiting for close to 10 minutes not knowing where my taxi was.
I would likely use a different provider for a similar journey in the future."
19 Nov 2019
Verified Rider
SCOTT RUTHVEN
"Great service, friendly driver was a great help with the luggage and was very knowledgeable about the area. "
18 Nov 2019
Verified Rider
DEBBIE ARCHER
"Didn't have meet and great service, just drop off"
06 Nov 2019
Verified Rider
IAN SANSBURY
"Great!"
20 Oct 2019
Verified Rider
KERRY SWEENEY
"...."
02 Oct 2019
Verified Rider
DIANA CUNNINGHAM
"We booked taxi for 0900 hrs Taxi did not arrive.
Called Taxi firm at 0910hrs, to be informed that we had not booked.
We had confirmation of our booking. Eventually a vehicle arrived.
At 0915, lucky we called the firm. Poor communication between bookings office and operations."
30 Sep 2019
Verified Rider
DAVID WHITE
"The journey to LHR was excellent in all respects.
The return journey from LHR T3 was however spoilt by a lack of clarity about pickup location it took 3 telephone calls to establish pickup location, which were difficult for me to understand because of the driver's heavy accent; by which time the pickup was late.
Better clarity in advance and better communication at the time of pickup is required."
20 Sep 2019
Verified Rider
MICHAEL PEARSE
"
No
"
20 Aug 2019
Verified Rider
GARETH JONES
"Driver arrived promptly."
14 Aug 2019
Verified Rider
ANDREW MORRISON
"OK but spoke on the telephone the whole journey (hands free cable)"
10 Aug 2019
Verified Rider
JOHN SUMMERBELL
"Would definitely use again thanks"
09 Jun 2019
Verified Rider
OLIVER HARRISON
"Very good service"
25 Apr 2019
Verified Rider
IAN RONCHETTI
"On time and a good trip"
19 Apr 2019
Verified Rider
MARIE CLAIRE BAL
"The service provided was awful. My taxi was 35 minutes late, not ideal when you have a flight to catch and when you're charged 50£. This was not the driver's fault but there has been a problem with the booking (this is what I've been told on the phone).
I've written an email to make a formal complaint and to be refunded, but nobody got back to me.
This is far from being a good service, I will never use your company again. I hope to hear from you.
Regards"
20 Mar 2019
Verified Rider
KATIA GROBECKER
"Good service."
27 Feb 2019
Verified Rider
RICHARD BURTON
"Excellent overall experience, would recommend"
31 Jan 2019
Verified Rider
KEITH PUDDEPHATT
"Taxi arrived a full 10 minutes ahead of the booked time. An excellent service alround"
02 Jan 2019
Verified Rider
ETHAN CHRIMES
"Friendly driver, got us there on time, overall a good experience."
28 Dec 2018
Verified Rider
PHILIP HEDGES
"Driver arrived early and phoned before collection as requested."
13 Dec 2018
Verified Rider
MARK GOLDSBOROUGH
"Booked taxi to airport via Taxicode, but it did not turn up at confirmed time.
After 15 minutes, I called the taxi firm number provided, but they had no record of a Taxicode booking under my name.
I called Taxicode, who then called the taxi company themselves. A taxi did then arrive, but was now over 30 minutes late and with a clearly disgruntled driver who had been rushed out.
Matter was resolved relatively efficiency, but I should not have received a confirmation email if the booking had been properly confirmed. Not clear who was at fault.
Thankfully we had left plenty of time to get to the airport - we could have easily missed our flight otherwise. Not a great start to our holiday!"
08 Oct 2018
Verified Rider
STEPHEN SAYERS
"Turned up and an hour after given time (allotted time given was already with 30 minute contingency from landing time)
When I used tracker I notice a 20-25minute wait at services before getting to us , despite being told they were near the airport they were still at least 20 miles away
Travelling with kids too who were extremely tired
Then had to locate in car park
And then asked to pay additional £4 parking
Not impressed and made a really beautiful holiday end on a low"
26 Aug 2018
Verified Rider
PETER MASKELL
"Easy to book. Great VfM. The pick up site can be difficult but the driver found his way there readily. Overall an excellent service. Thank you, we'll use you again. "
03 Jul 2018
Verified Rider
MARTIN ABEL
"Failed to turn up despite receiving a confirmation e mail. The number given on the confirmation e mail went to a taxi firm in Aylesbury who denied all knowledge of the booking. When I tried the Taxicode number the office was shut. Had to use a local firm who proved to charge half the price I had already paid. DISCARCEFUL RIP OFF.
REPORTED TO TRADING STANDARDS OFFICE.
BET THIS NEVER GETS POSTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
20 May 2018
Verified Rider
JONATHAN STYLES
"Despite paying to be met in the terminal, the driver wanted to hover outside so as not to oh the parking and it took 1 hour to find him. His driving was illegal and went round roundabouts the wrong way - would never ever use service again and will tell everyone I know to avoid also"
03 May 2018
Verified Rider
ISOBEL DORLING
"Woùld prfer to be asked whether hwe want the radio on and which station.
2 hours is a long time to have to listen to pop music for 70+ year olds!!"
01 May 2018
Verified Rider
STEVE WINCHCOMBE
"On time good service"
30 Apr 2018
Verified Rider
BONITA TAPP
"Took unnecessary long route to airport. Pick up from airport was late so not a 'meet and great' service and so I needed to find the driver in carpark and then the driver wanted me to pay for the parking. "
18 Apr 2018
Verified Rider
LYNNE HEATON
"Smooth process, but a longer journey back because here was a road closed tha tmy driver did not know about. So had to take a detour.
Also when booking, the form did not demand a return flight number, just outgoing, so there was a bit of confusion. Wasn’t a problem but could have been smoother. "
20 Mar 2018
Verified Rider
STEVEN JAMES
"None"
20 Nov 2017
Verified Rider
LYN WARREN
"Good journey, no problems."
30 Oct 2017
Verified Rider
JENNY MORRIS
"Pick up was great - on time - collection was a bit of a mess as we couldn't find taxi and driver kept saying he was in the place that he dropped us off - he didn't drop us off so wasn't in same place!
Took us about 15 mins to find him"
03 Sep 2017
Verified Rider
DEMPSTER HAMILTON
"Easy beyond belief "
11 Aug 2017
Verified Rider
JAMES SEXTON
"On time, clean car, polite and a good driver - couldn't ask for more.
Thank you. "
16 Jan 2017
Verified Rider
MARTIN DANAHER
"Very good driver and took us home swiftly and safely."
30 Dec 2016
Verified Rider
NEAL EVANS
"Very efficient"
03 Dec 2016
Verified Rider
STEFAN BAKKER
"Very good. SMS text service worked very well. I will it in the future and recommended to other people."
02 Nov 2016
Verified Rider
GEORGE BAILEY
"Very good. Thank you."
20 Aug 2016
Verified Rider
CLARE RICHE
"Pleased with service - would use again"
10 Aug 2016
Verified Rider
TIM BOWERS
"Punctual and reliable, exactly as it should be."
07 Aug 2016
Verified Rider
JEAN RICHARDSON
"Driver nearly drove into stationary traffic and braked hard with no apology. On return journey he almost pulled out in front of oncoming car on roundabout and again had to brake hard. "
23 Jun 2016
Verified Rider
RICHARD BARNES
"Driver didn't turn up so had to make alternative plans to get home. "
17 Jun 2016
Verified Rider
NATALIA BEST
"Driver didn't turn up on time so had to use a different taxi company as I was on a tight schedule "
20 Apr 2016
Verified Rider
DAVID BROOKE
"Good service, would use again"
12 Feb 2016
Verified Rider
JAY PADAYACHY
"o"
12 Feb 2016
Verified Rider
PETER SEARLES
"Great service, the text updates work really well. Will use again."
05 Feb 2016
Verified Rider
JEAN RICHARDSON
"Driver arrived early and rang me to give directions of where he was parked (outside the O2). Found him easily and got home with ease."
29 Jan 2016
Verified Rider
LESLEY ELLIS
"Courteous, efficient, trouble free. Thank you."
31 Dec 2015
Verified Rider
JEANETTE EWEN
"On time."
15 Dec 2015
Verified Rider
NICK
"Excellent service"
01 Dec 2015
Verified Rider
MATTHEW WOOD
"Driver was decently prompt and friendly. Company helpfully fulfilled my request to have the return taxi arrive early also which was a big help. "
01 Nov 2015
Verified Rider
JOHN OAKLEY
"Pick-up from home went like clockwork with great SMS communication from the driver. Arrangements for meeting at Stansted worked well. Great value for money and I will definitely be using the service again."
22 Sep 2015
Verified Rider
JUDY STURLEY
""
29 Jun 2015
Verified Rider
JACKIE WILLIAMS
"However, the car wasn't particularly clean and the driver picked me up at departures which is not allowed by Heathrow airport. It was quite a hassle trying to find the car and took several phone calls as I couldn't understand where I was being asked to go to find the car. "
04 Jun 2015
Verified Rider
DAVID ANDREWS
"Your drivers were excellent.
Co-ordination of pick up at airport was difficult.
Phone contact with your office of our arrival at Luton Airport was not passed on to your driver and wasted a lot of time for him and frustration for ourselves. "
05 May 2015
Verified Rider
P C
"Even though the place I was going to was a suggested place on the website. The driver tried to take me somewhere completely different.
If you offer a place up, your drivers should know where they're going. Especially when the venue recommends your service.
"
23 Apr 2015
Verified Rider
ALEX
"Pleased with the service."
09 Mar 2015
Verified Rider
CHRISTINE BARDSLEY
"The outward journey was absolutely fine, but the cab for the return journey was 40 minutes late, as apparently the taxi originally scheduled to collect me failed to materialise and a replacement had to be found at short notice."
20 Jan 2015
Verified Rider
DARRELL MINARDS
"Would use again"
16 Jan 2015
Verified Rider
KEVIN MAHON
"Cant fault the system! text message to say taxi on the way and a further text stating waiting outside. Took all the stress out of getting home . A colleague also used the service and both taxis arrived together at the set time . We will definately use this service again, excellent price as well!"
19 Dec 2014
Verified Rider
JEAN RICHARDSON
"I received text to say driver was on way, then that he had arrived - although he hadn't. When I rang the controller he said that the driver must have pressed the button in error! "
17 Dec 2014
Verified Rider
CAROL TINDLEY
"Arrived over an hour and and half late and only after countless calls to chase. Worst service ever, totally unreliable, the second and last time we will ever use Falcon Taxi. I believe prepay means they will just ignore or delay service as they already have money. "
15 Dec 2014
Verified Rider
PAUL QUINTON
"No complaints. Will use again. "
15 Dec 2014
Verified Rider
MATT CARTER
"Very happy. Will use again. Thank you "
30 Nov 2014
Verified Rider
MEGAN
"The taxi unfortunately arrived 45mins late (due to road works), whilst I understand this it would have been nice to be rung and told, instead I had to ring twice to see where it was. Driver however, was very friendly"
10 Nov 2014
Verified Rider
KIM FROST
"outward journey was fine Return journey did not go well - pick up from Heathrow terminal 2. Taxi was not on time and driver no where to be seen. eventuallytwo confused mobile phone conversations - taxi waiting -in an unofficial place as there is no pick up slot on the road . how was I to know where he was? Communciations issues with the driver whose english was poor. not an ideal end to a long haul flight. Other drivers were waiting in the arrivals area.shall not be using again"
29 Oct 2014
Verified Rider
ROBIN HUNT
"Excellent service on time for pick ups, drivers were helpful and friendly will use this taxi service again."
03 Oct 2014
Verified Rider
JAMIE STANLEY
"Driver was early. Received a text to inform me car was on the way and the type of car to look for. Very good service!"
22 Sep 2014
Verified Rider
PATRICIA DELLEY
"THANK YOU TO BOTH DRIVERS. "
05 Sep 2014
Verified Rider
ALEX MAGOT
"Good service overall. Friendly driver."
01 Sep 2014
Verified Rider
OLIVER FRANKLIN
"Sadly on pre-booked return journey from Heathrow the driver was very rude to us, demanding us to pay for his car-parking. Not the service we expected after having previously used this company. This driver should be polite to his customers, as his rudeness made for an enjoyable experience."
31 Aug 2014
Verified Rider
STEPHANIE BOOTH
"The outbound journey was interesting to say the least! The driver arrived 20 minutes early but his vehicle was dirty and did not smell nice. After setting off, he then asked us directions to a petrol station and we had to fill up before going any further. His driving felt unsafe at times but we did get to our destination in one piece. Not a pleasant experience. However, on the flip side, the return journey home was in a lovely clean car with no issues whatsoever. Great updates by text."
18 Aug 2014
Verified Rider
OLIVER FRANKLIN
"Good journey, good driver. Was 5 minutes late to pick up, but the office phoned ahead to inform us of this."
13 Aug 2014
Verified Rider
HELEN MOORE
"We waited for 1.5 hrs to be picked up from Gatwick. Informed M25 busy but driver was only given 1hr to come from Bucks for a 5pm pick up! I had to keep calling for updates. My husband died 3 months ago, he was a chauffer, in 25 yrs he was never late. He wld be at the airport 30 mins in advance, waiting, monitoring arrivals etc. there was no apology and no reduction not good enough. I am a single woman with her daughter. Any other business you would be offerred a refund or reduction!! "
10 Aug 2014
Verified Rider
JAMES BROOKS
" Perfectly on time."
07 Aug 2014
Verified Rider
ANNA MUNT
"Good service, good price."
01 Jun 2014
Verified Rider
CAROL TINDLEY
"Taxi over an hour late, arrived at wrong terminal, driver gave no apology just blamed control for sending him to wrong terminal. When spoke with control they promised 10% discount but no money given back by driver - still waiting for refund."
30 May 2014
Verified Rider
MATTHEW WEST
"I booked online and was very pleasantly surprised when i got the sms to say the driver was just arriving in my town and 2 mins later dead ontime he arrived at my Door."
17 Mar 2014
Verified Rider
CHRISTINE BARDSLEY
"On time and great price."
10 Mar 2014
Verified Rider
CHRISTINE BARDSLEY
"Grea price and service."
03 Mar 2014
Verified Rider
IAIN PHILIPPS
"Everything perfect; thanks!"
02 Mar 2014
Verified Rider
GRANT WARKCUP
"Excellent service. Many thanks!!"
22 Dec 2013
Verified Rider
PHILIP HARRISON
"The MPV vehicles (had 3 over the weekend on 4 journeys) used need interior refurbishment. Internal lights did not work; heating and ventilation not good and windows in rear could not be lowered. Basically a bit tatty inside. Clean but...
Vehicles also need airing as smell was present from either previous passengers; food and general personal hygiene."
18 Nov 2013
Verified Rider
SONIA SWEENEY
"Excellent service, only point to make is that the driver made me pay the drop off charge at the airport......lucky I had two pounds! Although the return driver paid the two pounds.......not sure of the policy but it needs highlighting when booking."
02 Jul 2013
Verified Rider
PEG HULSE
"Overall fine. The driver didn't speak to us at all and we didn't receive the text to say he was at the airport until we'd been waiting outside for about 10 mins. He also seemed to go a rather long way round."
05 Jun 2013
Verified Rider
YVONNE YEO
"had to wait over 30mins for our taxi even though we had phoned office from baggage area, driver very polite and helpful, overall good value for money."
04 Jan 2013
Verified Rider
SARAH
"For some reason precisely the same journey has increased in price by more than DOUBLE since I booked with them this time last year! Thanks but no thanks!"
22 Nov 2015
General Feedback
JAMES
"After control had to be rang 3 times because she got the wrong time for my taxi. I was then charged £13 for a taxi that went 1 mile. Shocking service and unbelievable prices. Wouldn't recommend to anyone. Please stay away from these thieves!!!"
17 Jan 2015
General Feedback
GABRIEL
"Horrible service. 30 min late, made us wait under the rain (Service booked 1w before) and overcharged us £5!!!! Not recommendable"
15 Aug 2013
General Feedback